Many complimentary words can describe W.T. Francis, but the one that stands out and that customers want most of all is “communication”. Of course good work and honesty are near the top of his reputation but calling a customer to confirm/cancel or change an appointment, to return your call and especially call back when he said he would rises to the top of why I will always call Mr. Francis my Electrician. Man of his word, can’t get much better than that.